Payment Information
Upfront payment is required for all consultations.
Consultation fees must be paid directly to acuteMed at the time of consultation.
Consultation fees must be paid directly to acuteMed at the time of consultation.
Consultation fees
Booked Appointment
Mon–Fri, 09:00 – 16:00
Fee
Appointment fee
Payable upfront. Book online to secure your slot.
Unscheduled Visit
Walk-in, after 16:00 or after hours
Fee
Unscheduled fee
Payable upfront. You are welcome to walk in — we will see you as soon as we can.
You are welcome to book an appointment online or visit the practice in person.
We accept
acuteMed is a cashless practice.
No cash is accepted.
Live Medical Aid integration available
acuteMed can check your available Medical Aid funds in real time.
Important
Medical Aid integration does not mean acuteMed submits the consultation directly to your Medical Aid for payment. acuteMed requires payment upfront. After payment, you receive a detailed invoice and can submit it to your Medical Aid to claim reimbursement.
“Your Medical Aid benefits can be checked in real time; however, acuteMed requires upfront payment. You will receive a detailed invoice to claim back from your Medical Aid.”
Reimbursement is subject to your Medical Aid’s rules, available benefits and tariff arrangements. acuteMed cannot guarantee reimbursement.
Consultation fees exclude all procedures and treatments.
Medication, consumables, X-rays, blood tests and any additional procedures or treatments are charged separately.
After payment, you will receive a detailed invoice that you may submit to your Medical Aid to claim reimbursement.
Before Your Visit
To help our clinical team care for you effectively, please bring or have the following information available:
Current medication
A list of the medication you are currently taking, including dosages.
Allergies
Details of any allergies you have, particularly to medication.
Medical & surgical history
Your relevant medical and surgical history.
Medical scheme card
Your medical scheme card, if applicable.
Recent results & reports
Recent blood results, X-rays, scans or medical reports.
Identification document
Your identification document (ID, passport or driver's licence).
If the patient is a child
Please bring the parent or guardian's identification and any relevant medical information for the child.
What to Expect
Here's how your visit to acuteMed works, from arrival to treatment.
No appointment needed
Walk-ins do not require an appointment — arrive at any time during opening hours.
Triage by clinical urgency
Patients are assessed according to clinical urgency, not order of arrival.
Waiting times vary
Waiting times may vary depending on the volume and urgency of cases on the day.
Tests & treatment
Tests, imaging, medication or referral may be recommended as part of your care.
Hospital-level care
acuteMed may transfer or refer patients whose conditions require hospital-level care.
Your Rights as a Patient
Every patient has the right to
- Respectful and compassionate care
- Privacy and confidentiality
- Clear information about their condition and treatment
- Participate in decisions about their healthcare
- Ask questions
- Give informed consent
- Raise concerns or complaints without fear of discrimination
Your Responsibilities as a Patient
Patients are asked to
- Provide complete and accurate medical information
- Tell the clinical team about medication and allergies
- Ask questions when information is unclear
- Follow agreed treatment and discharge instructions
- Treat staff and other patients respectfully
- Settle applicable fees at the time of consultation
- Cancel scheduled appointments when unable to attend
These principles align with South Africa's Patients' Rights Charter.
We Value Your Feedback
Your feedback helps us improve the care we provide. If you have a compliment, suggestion or complaint, please speak to the Practice Manager or contact us directly.
All concerns will be handled respectfully and confidentially. Raising a concern will not negatively affect your care.
Practice Manager
Available at all branches — please ask reception to direct you.
Telephone
021 880 0000Acknowledgement
We acknowledge all feedback within two working days and respond substantively as soon as practicable.
Escalation
If you are not satisfied with our response, you may escalate to the Practice Manager in writing, and thereafter to the relevant health regulatory or professional body.
Please do not include detailed clinical information in this form. For medical queries, contact us directly or visit a branch.
Send us your feedback
Ready to visit?
Book an appointment ahead of time, or walk in — we're ready when you need us.